At PixiBox, we create and sell digital products that are designed to be useful, practical, and worth your time and money.
Since all PixiBox products are digital and delivered electronically, they cannot be physically returned once they have been accessed or downloaded. Therefore, digital purchases are subject to the refund guidelines outlined below.
At the same time, we believe you should know exactly what you are purchasing. If you have any questions about a product, its contents, features, or suitability for your needs, please contact us before downloading it. We will be happy to help.
All products sold through PixiBox are digital products.
After successful payment, your purchased product will be delivered electronically through the email or download link provided by us.
Once you have downloaded or accessed a digital product, we generally cannot offer a refund simply because you changed your mind, no longer need the product, or expected something different after downloading it.
This is because the product has already been delivered and its digital contents cannot be returned.
We therefore strongly recommend reviewing the product information and asking any questions you may have before downloading your purchase.
We don’t want you to purchase a product without knowing what you’re getting.
Before downloading your purchase, you are welcome to ask us about:
You can contact us through WhatsApp or phone, and we’ll do our best to explain the product clearly before you make your decision.
Our goal is simple:
You should know what you’re buying before you buy it.
Although downloaded digital products are generally non-refundable, we understand that genuine problems can happen.
A refund may be considered in the following situations:
If you have successfully completed your payment but do not receive your product or download access within 48 hours, please contact us.
We will first investigate the issue and make every reasonable effort to deliver your product or restore your access.
If we are unable to deliver the purchased product, you may be eligible for a full refund.
We take our product descriptions, advertisements, and direct communication seriously.
If the product you receive is materially different from what was clearly shown or promised in our product description, advertisement, or direct communication, please contact us.
If we confirm that the product does not match what was represented, we will take responsibility and work toward a fair resolution, which may include a refund where appropriate.
We believe that customers should receive what they were promised.
If you accidentally make the same payment more than once for the same product, please contact us as soon as possible.
After verifying the transaction, the duplicate payment may be refunded.
Once you have successfully downloaded or accessed a digital product, a refund is generally not available simply because you changed your mind.
For example, a refund would generally not be provided because:
However, if there is a genuine problem with the product or it does not match what was promised, please contact us.
We would much rather understand the problem and try to help than simply ignore your concern.
If you experience a technical issue, missing file, corrupted file, incorrect download, access problem, or another genuine issue with your purchase, please contact us before requesting a refund.
In many cases, we may be able to resolve the issue by:
Our first priority will always be to solve the problem for you.
If your refund request is approved by PixiBox, we will initiate the refund within 24 hours of approval.
The actual time taken for the refunded amount to appear in your bank account, card, UPI account, or original payment method may vary depending on the payment gateway and your financial institution.
Whether you have a question before purchasing or downloading a product, or you experience a genuine problem with your order, please feel free to contact us.
+91 9926819984
+91 9669009667
When contacting us about an order, please keep your order ID, payment details, or purchase email available. This will help us assist you more quickly.
At PixiBox, we don’t believe in making attractive promises simply to make a sale.
What we show you is what we aim to deliver.
If we make a mistake, something goes wrong with your order, or a product genuinely does not match what we promised, we will take responsibility and work toward a fair solution.
We also encourage you to ask questions before purchasing. Our team is happy to explain the product and help you make an informed decision.
Your trust matters to us more than a single sale. ❤️