Refund & Return Policy
Refund & Return Policy
Transparent policies designed to protect your purchase and trust.
At PixiBox.in, we value your trust and want you to have a worry-free shopping experience. Since we deal in digital software, we have designed a policy that protects your money and ensures 100% satisfaction.
1. Our Support First Policy (Customer First!)
If you face any issue with your product, don’t worry! We don’t just sell and forget. Our dedicated team will first try to fix the problem for you. We are here to ensure your software works perfectly.
2. Full Money Back Guarantee (Your Safety Net)
Many of our products come with a Full Money Back Guarantee for a specific period (e.g., 30 days, 2 months, or 6 months—as mentioned on the product page).
The 12-Hour Promise: If you report an issue within this “Full” guarantee period and we fail to fix it within 12 hours, we will give you a 100% Refund of your money. No questions asked!
3. Standard Money Back Guarantee (Long-term Protection)
What happens if the “Full” guarantee period is over but your product stops working later? We still have your back!
- We will calculate a refund based on the time you have used the product (Pro-rata Basis).
- Example: If you bought a 1-year subscription for ₹1200 and it stops working after 6 months (and we cannot fix it), we will deduct ₹600 for the time used and refund the remaining ₹600 to you.
4. How to Request a Refund or Support?
If there is an issue that we cannot solve, please reach out to us.
- Contact on WhatsApp: Click here
Why WhatsApp? We highly recommend using WhatsApp for the fastest support. Just share your Order ID and a screenshot of the issue. It’s the quickest way to get a solution!
5. Keep Your Digital Bill Safe (Important)
Please save the digital bill/invoice sent to you via WhatsApp or Email after your purchase. You will need to provide this bill if any problem arises in the future. Without a valid digital bill, we will not be able to process your support or refund request.
6. Nature of Digital Products (No Return)
Since we deal in Digital License Keys and Accounts, these products cannot be “returned” or “exchanged” once they are delivered and seen. This is because we are resellers; once we purchase a unique key for your order, it cannot be resold to anyone else. However, as mentioned above, your money is always protected by our Guarantee policies if the product doesn’t work.
